Field Service Engineer Technician
Onshore applicants only
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · Discussed at interview · Visa: Employer sponsored · Applicants: Onshore applicants only
A technology company in Auckland is growing and wants a Field Service Engineering Technician. Its customers are in manufacturing, food and beverage, packaging and automation. You will install, service and support mainly coding, marking, laser and labelling technologies in New Zealand and the Pacific Island territories, including Fiji, Samoa and Tahiti. That means regular travel.
The machines are sophisticated electro-mechanical production line systems with an important software element. Jobs include sole-charge installations, software integration, repairs, customer training and help desk support. The employer is an Accredited Employer with Immigration New Zealand, so AEWV sponsorship is available. Applicants need immigration credentials to live and work in New Zealand and should be already in New Zealand.
Keep the CV technical and plain. Name the machines and software you have worked on, the faults you have fixed and the people you have trained. Dar es Salaam or Arusha industry experience can be listed. Build a field service CV on Build AI CV.
Key Responsibilities
- Install complex coding and vision equipment and coding and labelling software on your own, including software control integrations, using manuals, circuit drawings, diagnostics and electrical principles
- Coach customers and the company's service and sales staff in safe and correct operating procedures
- Advise customers before purchase, support them afterwards, and run help desk support for customers and other field technicians
- Diagnose and fix electrical and mechanical faults: parts, wiring, modules, software and firmware upgrades
- Run Factory Acceptance Testing before shipment and trial production runs at customer sites
- Plan follow-up visits and maintenance to cut downtime and production losses, and log stock and workflow paperwork accurately and promptly
Requirements & Eligibility
- A relevant university qualification, and at least 5 years of installing and supporting industrial coding and labelling technologies and the software that controls them
- Fault-finding skills, proven in linking coding software to coding and marking equipment
- Comfortable working remotely and unsupervised, and willing to work outside normal hours, including on an on-call roster
- A valid driver licence and a valid passport at all times
- Immigration credentials to live and work in New Zealand
Apply: Apply by email · WhatsApp
Visa guide: New Zealand AEWV Guide for Tanzanian Applicants